Privacy policy

 

Effective Date: 13.02.2026
Business Name: EliteCustomsPCs
Website: www.elitecustomspcs.co.uk
Email Contact: elitecustomspcs@gmail.com

1. Introduction

EliteCustomsPCs ("we", "us", "our") is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website, purchase products, or contact us. We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data Controller

For the purposes of data protection law, the data controller is:

ELITECUSTOMSPCS LTD
Email: elitecustomspcs@gmail.com

3. Personal Data We Collect

We may collect and process the following personal data:

Information You Provide Directly

  • Full name

  • Billing and shipping address

  • Email address

  • Phone number

  • Order details

  • Any information submitted via contact forms

Payment Information

Payments are securely processed through Shopify and its integrated payment providers. We do not store full credit or debit card details on our servers.

Automatically Collected Information

  • IP address

  • Device and browser type

  • Pages viewed and browsing behaviour

  • Cookies and analytics data

4. Lawful Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

  • Contractual necessity – to process and fulfil your orders

  • Legal obligation – to comply with tax and accounting laws

  • Legitimate interests – to improve our website and prevent fraud

  • Consent – for email marketing (where you opt in)

5. How We Use Your Data

We use your personal data to:

  • Process and deliver your custom PC orders

  • Communicate order updates

  • Provide customer support

  • Improve our website and services

  • Prevent fraudulent transactions

  • Send marketing emails (if consent is given)

6. Data Sharing

We do not sell your personal data.

We may share your data with:

  • Shopify (our eCommerce platform provider)

  • Payment processors

  • Delivery and courier services

  • Accountants and professional advisers

  • Legal authorities where required by law

All third parties are required to respect the security of your personal data.

7. International Transfers

Shopify may process data outside the United Kingdom. Where this occurs, appropriate safeguards are in place to ensure your data remains protected in accordance with UK data protection laws.

8. Data Retention

We retain personal data only for as long as necessary to:

  • Fulfil orders

  • Comply with legal obligations (e.g., HMRC requirements)

  • Resolve disputes

9. Your Rights

Under UK data protection law, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request erasure of your data

  • Restrict processing

  • Object to processing

  • Data portability

  • Withdraw consent at any time (for marketing)

To exercise your rights, contact: elitecustomspcs@gmail.com

You also have the right to lodge a complaint with the:

Information Commissioner's Office
Website: https://ico.org.uk

10. Cookies

We use cookies to improve user experience, analyse traffic, and support essential website functionality. You can manage cookie preferences through your browser settings.

If required, we display a cookie consent banner in accordance with UK law.

11. Security

We implement appropriate technical and organisational measures to protect your personal data. However, no internet transmission is completely secure.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

13. Contact Us

If you have questions about this Privacy Policy or your personal data, please contact:

ELITECUSTOMSPCS LTD
Email: elitecustomspcs@gmail.com